Refund Policy

All refund requests must be made within 90 days of the purchase date. All requests after 90 days and up to 1 year from the purchase date will be eligible for a credit on file and can be used on other American PFTA offerings. All purchases over 1 year are not eligible for a refund.

Non-Refundable Purchases:

  • All Course Materials
  • Exam rewrites
  • Extension fees
  • Reinstatement fees
  • Online Certification Programs
  • Sponsorship and Contract

Certification Courses & Exams:

To cancel or defer a course or exam, at least 5 days’ notice from the start date is required. Within 5 days of the course or exam date, no cancellations or deferrals will be accepted. A 15% administration fee (+tax) will be charged to any cancellations or changes.


Memberships can be cancelled within 30 days of purchase.

Events/Conferences Registrations:

Cancellations received more than 60 days prior to the event date will not incur a cancellation penalty and will be refund in full. Cancellations received between 5 and 60 days prior to the published start date of the event will be charged an administration fee of 15% (+tax).

No refunds will be issued for cancellations received less than 5 days prior to the published start date of the event.

No refunds or credits will be given for no-shows, partially used registration or on-site registrations.