All refund requests must be made within 90 days of the purchase date. All requests after 90 days and up to 1 year from the purchase date will be eligible for a credit on file and can be used on other American PFTA offerings. All purchases over 1 year are not eligible for a refund.
- All Course Materials
- Exam rewrites
- Extension fees
- Reinstatement fees
- Online Certification Programs
- Sponsorship and Contract
Certification Courses & Exams:
To cancel or defer a course or exam, at least 5 days’ notice from the start date is required. Within 5 days of the course or exam date, no cancellations or deferrals will be accepted. A 15% administration fee (+tax) will be charged to any cancellations or changes.
Memberships can be cancelled within 30 days of purchase.
Cancellations received more than 60 days prior to the event date will not incur a cancellation penalty and will be refund in full. Cancellations received between 5 and 60 days prior to the published start date of the event will be charged an administration fee of 15% (+tax).
No refunds will be issued for cancellations received less than 5 days prior to the published start date of the event.
No refunds or credits will be given for no-shows, partially used registration or on-site registrations.